InfinityCTI, Inc. is a California-based Corporation located San Diego. InfinityCTI, Inc. was started in 1996 as a sole proprietorship at the encouragement of Avaya Inc. For almost 2 decades, InfinityCTI, Inc. has worked closely with Avaya and its Partners to provide IVR, CTI, CMS, and PBX development support and solutions.
The CEO of InfinityCTI, Inc., Frank Guthrie has over 30 years of application development experience with the Avaya IVR. The bulk of his development expertise is based on Avaya provided development tools such as Avaya’s Orchestration Designer. Voice Recognition/Text-to-Speech is performed utilizing Nuance, Loquendo, and LumenVox technologies.
Through the years, the business has grown. InfinityCTI, Inc. has a team of experienced developers and professionals that support both Partner clients and their own customer base. Originally, the focus had been to support clients in the Southern California region; however, the client base today has expanded throughout the United States and Canada. InfinityCTI, Inc.’s primary expertise is with the Avaya IVR and Call Center Products. Our team has a very strong background with the Avaya CM, Contact Center Express, Elite Multichannel Call Center, and custom CTI development. This includes over 20 years’ experience in the insurance, government, department of defense, and healthcare sectors, as well in many other fortune 500 industries.