Infinite Cloud Contact Center
Our Infinite Cloud Contact Center gives our clients the ability to rapidly deploy a new contact center in days!
InfinityCTI’s Infinite Cloud Contact Center (ICCC) provides your on-premise contact center the ability to rapidly move to a remote environment without losing the capability to support your client base. ICCC’s flexibility in providing monitoring, real-time view of agent status, multiple queue options for agents and reporting of caller and agent data, affords you the agility needed to support today’s fast-changing contact center support environment.
Call us at 1.800.795.1546
- Currently offering Voice Only in Phase 1
- Ability to have multiple queues based on skills
- The system provides an upfront IVR Menu or calls can be routed to queues behind client’s IVR systems
- An agent can access the Contact Center Solution and answer calls with only a computer with Internet, browser and computer headset. No VPN access required
- The ability to have multiple queues based on custom call attributes with individual skills for each queue
- Agents can be assigned to multiple skills
- Agents can be given levels within a skill
- Ability to answer calls from the desktop
- Ability to change phone status Offline, Available, Unavailable and Break
Real-time display of an agent’s status
Ability to Service Observe Calls from the desktop client
Ability to add skills to agent’s and change agent’s state
Real-time display of queues
- Chrome or Firefox browser
- Headset with microphone or using a computer speaker
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10601-G Tierrasanta Blvd.
San Diego, CA 92124