# InfinityCTI Text Messaging Terms of Service
**Effective Date:** October 13, 2026
### 1. Introduction
These Text Messaging Terms of Service (“Terms”) govern the SMS and MMS messaging services provided by InfinityCTI, Inc. (“InfinityCTI,” “we,” “us,” or “our”).
By opting in to receive text messages from InfinityCTI, you agree to these Terms and our [Privacy Policy](https://www.infinitycti.com/privacy-policy/), which is incorporated herein by reference.
### 2. Description of SMS Services
InfinityCTI provides text messaging services for business-related communications, including:
– **Two-Factor Authentication (2FA):** One-time verification codes and security-related notifications used to verify identity or authenticate account access.
– **Appointment Reminders:** Appointment confirmations, reminders, scheduling updates, rescheduling notifications, and cancellations.
– **Related Service Notifications:** Informational messages directly associated with authentication or appointment scheduling services.
These messages are transactional and informational in nature. InfinityCTI does not use this SMS messaging program for marketing, advertising, or promotional communications.
### 3. Consent to Receive Messages
By providing your mobile telephone number and affirmatively opting in to receive text messages, you consent to receive SMS or MMS communications from InfinityCTI relating to the services for which you have enrolled.
Consent is voluntary and applies only to the messaging services described in these Terms.
You represent that you are the subscriber or authorized user of the mobile telephone number provided.
### 4. Electronic Consent
By agreeing to receive text messages, you consent to the use of electronic records to document your agreement and participation in the Text Messaging Service.
InfinityCTI may maintain records of your consent, including the date, time, and method of enrollment.
You may withdraw consent to receive text messages by following the opt-out instructions below.
### 5. Message Frequency
Message frequency varies depending on authentication requests, account activity, scheduled appointments, and related service notifications.
Two-factor authentication messages are generally sent in response to verification requests. Appointment notifications are sent in connection with scheduled appointments or changes to those appointments.
### 6. Message and Data Rates
InfinityCTI does not charge a separate fee for sending or receiving messages through its Text Messaging Service.
**Message and data rates may apply** according to your wireless carrier’s service plan.
You are responsible for any messaging or data charges imposed by your wireless carrier.
### 7. Opting Out of Text Messages
You may opt out of receiving text messages at any time by replying **STOP** to a message from InfinityCTI.
After submitting an opt-out request, you may receive a final confirmation message. No further messages will be sent through the applicable messaging program unless you provide new consent.
Opting out of two-factor authentication messages may affect your ability to receive verification codes or access services that rely on SMS authentication.
For assistance with messaging preferences or alternative authentication methods, contact InfinityCTI support.
### 8. Help and Customer Support
For assistance with the Text Messaging Service, reply **HELP** to any message from InfinityCTI or contact:
**Email:** support@infinitycti.com
**Phone:** 858-380-2400
**Website:** https://www.infinitycti.com
### 9. Privacy and Data Protection
InfinityCTI respects your privacy and is committed to protecting personal information collected through its Text Messaging Service.
Information collected may include mobile telephone numbers, consent records, message delivery information, and information necessary to provide authentication and appointment notification services.
This information is used solely to provide, operate, maintain, secure, and support the requested messaging services.
**InfinityCTI does not sell, rent, trade, or share personal information with third parties or affiliates for their own marketing, advertising, or other independent purposes.**
Mobile telephone numbers, SMS opt-in information, and consent records are not sold or shared with third parties or affiliates for marketing or promotional purposes.
Limited technical processing by telecommunications carriers and authorized messaging infrastructure providers may be necessary to deliver requested messages. Such processing does not authorize these providers to use participant information for their own marketing purposes.
InfinityCTI may disclose information when required by applicable law or valid legal process.
For additional information, please review our [Privacy Policy](https://www.infinitycti.com/privacy-policy/).
### 10. Message Delivery and Availability
Text message delivery depends on wireless carrier networks, network availability, device compatibility, and other factors outside InfinityCTI’s control.
InfinityCTI does not guarantee uninterrupted or immediate message delivery.
**Wireless carriers are not liable for delayed or undelivered messages.**
### 11. User Responsibilities and Security
You are responsible for providing an accurate mobile telephone number and notifying InfinityCTI if your number changes or is no longer under your control.
You should take reasonable precautions to protect your mobile device and authentication credentials.
One-time authentication codes should not be shared with unauthorized individuals.
### 12. Changes to These Terms
InfinityCTI reserves the right to update these Terms or modify its Text Messaging Service, subject to applicable law.
Updated Terms will be published on our website with a revised effective date.
Material changes to the purposes for which text messages are sent may require additional consent.
### 13. Contact Information
**InfinityCTI, Inc.**
10601-G Tierrasanta Blvd. #178
San Diego, California 92124
Phone: 858-380-2400
Email: support@infinitycti.com
Website: https://www.infinitycti.com
Privacy Policy: https://www.infinitycti.com/privacy-policy/