Modernize your contact center. Keep what works.
Give agents one workspace for voice, chat, email, SMS and social media. Connect it to the platform, CRM and business applications you already run, and add practical AI where it helps — with Contact Integrator, no rip-and-replace required.
Not ready for a demo? Book a short intro call
Unify. Connect. Automate. Without starting over.
Bring every channel into one agent workspace, connect it to the applications your business runs on and add AI where it helps — in the cloud, on-premise or with a practical hybrid path.
Built around your agents. Designed around your customers.
A feature-rich omnichannel solution that connects every digital touchpoint and adapts to the way your team works. Leverage your existing Avaya environment today and create a practical pathway to cloud tomorrow.
- Voice, chat, email, SMS & social media
- Skill-based intelligent routing
- Real-time dashboards & insights
- Automated workflows and triage
- Open APIs & custom connectors
- Role-based enterprise security
Connect your contact center to the applications your business runs on.
Every interaction is more useful when it arrives with the customer’s data attached. Contact Integrator links your channels to your CRM and business systems, so agents resolve issues faster and work flows without re-keying.
CRM integration
Connect the agent workspace to your CRM, so customer records and history are part of every conversation.
Screen pops
The customer’s record opens as the call, chat or email arrives — no searching, no asking twice.
Customer context
A unified view across channels gives agents the full picture and ensures continuity for every customer.
Workflow automation
Interaction rules trigger ticket creation, escalations and follow-up reminders automatically.
Need to connect something specific?
Open APIs and custom connectors — backed by three decades of IVR and CTI development — reach the systems unique to your business.
AI-powered customer interactions.
Contact Integrator puts AI and automation to work where they help most — answering routine requests, routing every interaction to the right agent and giving agents the context to respond. It works alongside your agents, not instead of them.
Virtual agents
The virtual agent framework automates FAQs, triage and transactional workflows.
Intelligent routing
Skill-based routing and Multiplicity-powered triage send each interaction to the most qualified agent.
Contextual intelligence
Equips agents with the customer context they need for faster, more personalized resolutions.
Sentiment & insights
Real-time dashboards visualize KPIs, agent performance and customer sentiment.
Contact center specialists, not generalists.
From custom IVR to hosted payments and omnichannel agent desktops, we have spent three decades helping contact centers across North America serve their customers better.
We at RCL have been using InfinityCTI for our hosted survey platform for over three years and could not have found a better partner. They are responsive, knowledgeable and have always provided best in class service, often bringing solutions beyond our expectations.
InfinityCTI has been a reliable solution for our hosted IVR needs. The team takes the time to listen to our needs, identify potential pitfalls and provide recommendations that allow us to supply our customers with a best in class experience.
InfinityCTI goes above and beyond on every request both big and small. They worked a very big project for Texas Tech School of Medicine against a very aggressive timeline and delivered! I would recommend InfinityCTI to anyone.
Solutions for every part of the customer journey.
Contact Integrator for Avaya
Unify every customer touchpoint while extending the Avaya technology you already trust.
Contact Integrator as CCaaS
Bring a complete, flexible omnichannel experience to the cloud on your terms.
Customer Surveys
Capture feedback at the right moment and turn every response into actionable insight.
Call Back Messaging
Reduce hold time and abandonment by letting customers choose when you call back.
Serving contact centers in every industry
Healthcare, finance, education, utilities, travel, government and more.
Start with a short conversation.
Not ready for a demo? Book a short intro call. Tell us where your contact center is today — we’ll listen, answer your questions and suggest a practical next step.
San Diego, CA 92124