Contact Integrator
An Omnichannel solution that is infinitely customizable
designed to empower agents
Call Center Problems / Call Center Solution
In an era where customer expectations are shaped by instant gratification and hyper-personalization, businesses must evolve beyond traditional contact center models. InfinityCTI’s Contact Integrator is a transformative platform that unifies digital channels, empowers agents with intelligent tools, and delivers seamless customer experiences through automation and real-time insights.
Omnichannel Integration
Leverage existing Avaya Infrastructure
Fully customizable agent UI layout
Similar functionality to CCE, EMC
Flexible installation on premise or cloud
Logical pathway to cloud
What is your Call Center missing?
Contact Integrator is a feature-rich omnichannel solution that powerfully integrates with your business needs. Infinite options for on premises, hybrid, or cloud installation, easily deployed. Designed for you from decades of combined Call Center experience, the user interface is infinitely customizable and built to optimize and enhance an agent’s workflow.
Modern consumers interact with brands across a spectrum of digital touchpoints—chat, email, social media, SMS, and voice. Managing these interactions in silos leads to fragmented service, inefficiencies, and missed opportunities.
Omnichannel Integration
Seamlessly connects web chat, email, SMS, social media, and voice.
CRM Integration
Salesforce, Upcoming: ServiceNow, Microsoft Dynamics, and custom systems.
Real-time Dashboards
Visualizes KPIs, agent performance, and customer sentiment.
Virtual Agent Framework
Automates FAQs, triage, and transactional workflows.
Enterprise Security
Includes end-to-end encryption, role-based access.
White paper Download
Download our most up to date version for Contact Integrator
What People Are Saying
Our Info security team is pushing Telecom to update or decommission some servers, but the product is no longer supported.
We have a massive investment in infrastructure. How can we leverage that with a new product?
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Office
10601-G Tierrasanta Blvd.
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San Diego, CA 92124