Fully connected systems, so you can focus on your business.
Best-in-class, affordable applications for contact centers — hosted or on premise. Use them on their own, or alongside Contact Integrator for a unified omnichannel experience.
- AI & self-serviceVirtual assistant, custom IVR
- ExperienceSurveys and call back
- PaymentsPCI-compliant DTMF masking
- MessagingSMS virtual waiting room
- DevelopersAvaya Orchestration Designer connectors
Every channel in one customizable agent workspace.
Contact Integrator unifies web chat, email, SMS, social media and voice, leverages your existing Avaya infrastructure and gives you a logical pathway to cloud — with real-time dashboards, CRM integration and enterprise-grade security.
Applications for every part of the customer journey.
Each application can run standalone, hosted by InfinityCTI or on your premises — and many integrate directly with Avaya Experience Portal, Communication Manager and AES.
I-Survey
Post-call voice and SMS surveys with web administration, reporting and alerts.
Learn more Customer experienceCall Back Software
Let callers skip the hold queue and choose when your agents call them back.
Learn more Customer experienceVirtual Waiting Room
SMS check-in and live queue updates so visitors can wait anywhere nearby.
Learn more Customer experienceEasy PayMask
PCI-compliant DTMF masking so agents never hear a customer’s card details.
Learn moreThe team takes the time to listen to our needs, identify potential pitfalls and provide recommendations that allow us to supply our customers with a best in class experience.
Utility District
Need something that isn’t on the list?
Our developers build custom IVR and CTI solutions to fit your unique needs.
Better connections start here.
Tell us where your contact center is today. We’ll help you map the most practical next step.
San Diego, CA 92124