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New:
Contact Integrator — every channel, one agent workspace →
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Contact Integrator
NEW
Overview
Every channel in one agent workspace.
CRM & integrations
Connect your CRM and business applications.
AI & automation
Virtual agents, intelligent routing and automated workflows.
Deployment options
For Avaya, hybrid or as CCaaS.
Schedule a demo
A walkthrough tailored to your contact center.
Applications
AI & self-service
Enhanced Virtual Assistant
Natural-speech and web self-service that hands customers to an agent with full context.
Custom IVR Solutions
IVR and CTI applications designed, built and hosted around your exact needs.
Customer experience
I-Survey
Post-call voice and SMS surveys with web administration, reporting and alerts.
Call Back Software
Let callers skip the hold queue and choose when your agents call them back.
Virtual Waiting Room
SMS check-in and live queue updates so visitors can wait anywhere nearby.
Easy PayMask
PCI-compliant DTMF masking so agents never hear a customer’s card details.
Agent & developer tools
Click ’N Dial
Highlight any phone number on your PC and dial it on your Avaya telephone.
Pluggable Data Connectors
Ready-made extensions for Avaya Orchestration Designer developers.
Run them standalone, hosted or alongside Contact Integrator.
All applications
Industries
Company
About us
Technology partners
Industries
Customer support
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Schedule a demo